Legal

Terms and Conditions

Version: August 2026

1. Definitions

  • “Company” refers to Highly Decorated Limited.
  • “Customer” refers to the person or organisation engaging the Company’s services.
  • “Works” refers to all decorating, maintenance, repair, refurbishment, or related services agreed between the Company and the Customer.

2. Quotations

  • All quotations are valid for 30 days unless otherwise stated.
  • Quotations are based on the information provided at the time of inspection, survey, or enquiry.
  • Any additional works requested or required after acceptance of the quotation will be subject to additional charges.

3. Acceptance

  • Acceptance of a quotation may be made in writing, by email, text message, or by instructing the Company to commence the Works.
  • Acceptance of these Terms and Conditions is deemed to have taken place upon confirmation of booking or commencement of Works.

4. Payment Terms

  • A deposit may be required prior to commencement of Works.
  • The remaining balance is due immediately upon completion of the Works unless otherwise agreed in writing.
  • Payments may be made by bank transfer, debit/credit card, or cash.
  • Late payments may incur interest at 8% per annum above the Bank of England base rate, together with any reasonable costs incurred in recovering outstanding amounts.

5. Variations and Additional Work

  • Any works not included within the original quotation will be treated as variations or additional works.
  • All additional works must be agreed with the Customer prior to commencement and may affect the overall cost and completion schedule.

6. Customer Responsibilities

The Customer agrees to:

  • Provide safe, clear, and reasonable access to the work area.
  • Remove or protect valuables, fragile items, and personal belongings where practical.
  • Ensure that necessary utilities such as electricity and water are available for the duration of the Works.
  • Disclose any known hazards, including asbestos, damp issues, or structural concerns prior to commencement.

7. Materials

  • Unless otherwise agreed, all materials supplied by the Company remain the property of the Company until full payment has been received.
  • Where the Customer supplies materials, the Company accepts no responsibility for defects, delays, performance issues, or incompatibility.

8. Completion Times

  • Any estimated start or completion dates are provided in good faith and are not guaranteed.
  • The Company shall not be liable for delays caused by circumstances beyond its reasonable control, including but not limited to weather conditions, supplier delays, illness, or unforeseen site conditions.

9. Decorating Works

  • Variations in colour, finish, or appearance may occur due to lighting conditions, surface preparation, and manufacturing batch differences.
  • The Customer is responsible for final colour approval prior to application.
  • The Company will not be liable for issues arising from painting onto inadequately dried or prepared surfaces.

10. Property Maintenance

  • All maintenance and repair works will be carried out with reasonable skill, care, and attention.
  • Any hidden defects or unforeseen issues discovered during the Works may require additional remedial work and associated costs.

11. Waste Disposal

  • The Company will remove general waste generated during the Works unless otherwise agreed.
  • Specialist or hazardous waste disposal may incur additional charges.

12. Guarantees

  • The Company provides a 12-month workmanship guarantee from the date of completion, subject to normal wear and tear.
  • This guarantee does not cover damage caused by misuse, structural movement, damp, water ingress, poor maintenance, accidental damage, or third-party interference.
  • Manufacturer warranties apply separately to materials and products supplied.

13. Insurance

  • Highly Decorated Limited maintains appropriate public liability insurance.
  • Evidence of insurance can be provided upon reasonable request.

14. Cancellation

  • The Customer may cancel the booking by providing written notice.
  • Where cancellation occurs after materials have been ordered or within 48 hours of the agreed start date, the Customer may be liable for costs incurred, including materials and reasonable losses.

15. Access Delays

  • If the Company is unable to access the property at the agreed time, waiting time or call-out charges may apply.

16. Liability

  • The Company’s liability is limited to the total value of the Works carried out.
  • The Company shall not be liable for any indirect, consequential, or financial losses unless required by law.
  • Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.

17. Complaints

  • Any complaints or concerns must be raised within 7 days of completion of the Works.
  • The Company will be given a reasonable opportunity to inspect and rectify any genuine issues relating to workmanship.

18. Data Protection

  • Customer data will be used solely for the purposes of providing services, invoicing, and legal compliance.
  • All personal data will be handled in accordance with applicable UK data protection legislation. See our Privacy Policy for detail.

19. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Company details

Company name
Highly Decorated Limited
Based in
Bracknell, Berkshire — serving Bracknell to London
Telephone
07891 488 787
Email
highlydecoratedltd@gmail.com
Website
highlydecorated.co.uk

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